Pricing for field service software is notoriously hard to compare. Some platforms charge per user, some per technician, some flat rate, and some quote custom pricing that requires a sales call. This guide puts everything on the same footing so you can make an honest cost comparison.
TL;DR
- Most platforms charge $50–400+/user/month; hidden costs (implementation, add-ons, contracts) often double the advertised price
- Flat-rate platforms avoid per-user fees: Service Fusion includes unlimited users; Exoserva charges one flat price per company, tiered by total employee count (office staff included)
- Enterprise platforms (ServiceTitan, Zuper, simPRO) require significant implementation investment beyond the subscription
- AI-native platforms (Exoserva) charge a premium for voice and dispatch AI that is not available on any lower-cost platform
- Total cost of ownership over 12 months is often 2–3x the advertised monthly rate for enterprise platforms
Pricing by Platform
Exoserva
| Tier | Price | One-time setup | Employees | Included usage |
|---|---|---|---|---|
| Wedge | $499/mo | $0 | Up to 5 | 300 voice minutes, 500 SMS |
| Growth | $1,999/mo | $0 | Up to 25 | 1,500 voice minutes, 2,000 SMS |
| Scale | $6,999/mo | $0 | Up to 150 | 6,000 voice minutes, 10,000 SMS |
| Enterprise | $14,999/mo | $0 | No cap | 25,000 voice minutes, 25,000 SMS |
What's included: The AI voice receptionist and AI dispatch optimization are on every plan, along with scheduling, invoicing, and CRM. Plans are not feature-identical: GPS tracking and advanced reports start on Growth, property-management modules (Properties, Assets, Leases) start on Scale, and multi-account Organizations are Enterprise-only.
Costs to plan for: Price is billed once per company, not per user — but every employee, office or field, counts toward the plan's employee cap, and you move up a plan when you pass it. Standard signup has no setup fee, and usage beyond the included voice minutes and SMS is billed as overage. No annual contract — plans are month-to-month.
Best for: HVAC, plumbing, and electrical contractors with 3–50 technicians who want AI-powered operations.
ServiceTitan
| Tier | Price | Notes |
|---|---|---|
| Starter | ~$250/tech/mo (est.) | Annual contract required |
| Essentials | ~$325/tech/mo (est.) | Marketing add-ons extra |
| The Works | ~$398+/tech/mo (est.) | Full feature access |
What's included: Scheduling, dispatch, invoicing, pricebooks, reporting. AI features are limited.
Hidden costs: Implementation fees ($5,000–25,000+), annual contracts, premium add-ons for marketing and call booking.
Best for: Established contractors with 20+ technicians and back-office staff to manage the platform.
Jobber
| Tier | Price | Users |
|---|---|---|
| Core | $69/mo | 1 user |
| Connect | $169/mo | Up to 5 users |
| Grow | $349/mo | Up to 15 users |
What's included: Scheduling, invoicing, client hub, QuickBooks integration.
Hidden costs: Additional users require plan upgrades. No AI capabilities at any tier.
Best for: Solo operators and small teams (1–5 people) prioritizing low cost.
Housecall Pro
| Tier | Price | Features |
|---|---|---|
| Basic | $79/mo | Scheduling, invoicing |
| Essentials | $149/mo | Online booking, reporting |
| MAX | Custom pricing | Full feature access |
What's included: Scheduling, invoicing, consumer marketplace, payment processing.
Hidden costs: Key features (online booking, advanced reporting) locked behind higher tiers.
Best for: General home services companies (not specifically HVAC/plumbing/electrical).
FieldEdge
| Tier | Price | Notes |
|---|---|---|
| Standard | $100–200/user/mo (est.) | Annual contracts common |
| Advanced | $200–300+/user/mo (est.) | Full feature access |
What's included: Scheduling, pricebooks, service agreement management, QuickBooks integration.
Hidden costs: Implementation fees, annual contracts, per-user scaling.
Best for: HVAC and plumbing contractors who rely heavily on industry pricebooks.
Workiz
| Tier | Price | Features |
|---|---|---|
| Starter | $65/mo | Basic features |
| Standard | $149/mo | Scheduling, phone tools |
| Ultimate | $225/mo | Full feature access |
What's included: Scheduling, invoicing, call tracking, basic phone features.
Hidden costs: No AI voice capabilities at any tier.
Best for: Specialty trades (locksmith, junk removal) with basic scheduling needs.
FieldPulse
| Tier | Price | Notes |
|---|---|---|
| Basic | $99/user/mo | Core scheduling |
| Professional | $149/user/mo | Reporting, automations |
| Enterprise | $199/user/mo | API, custom workflows |
What's included: Scheduling, invoicing, customer portal, basic reporting.
Hidden costs: Per-user scaling; no AI features at any tier.
Best for: Small teams wanting a modern interface at mid-market pricing.
Zuper
| Tier | Price | Notes |
|---|---|---|
| All tiers | Custom ($200+/user/mo est.) | Annual contracts, implementation required |
What's included: Enterprise scheduling, complex workflows, ERP integrations.
Hidden costs: Implementation fees often $10,000–50,000+, annual contracts, professional services.
Best for: Enterprise operations with 50+ technicians needing ERP integrations.
simPRO
| Tier | Price | Notes |
|---|---|---|
| All tiers | Custom ($150–250+/user/mo est.) | Annual contracts, significant implementation |
What's included: Project management, job costing, inventory, contractor management.
Hidden costs: Implementation is a significant project — $5,000–25,000+ depending on complexity.
Best for: Commercial contractors with complex multi-stage projects.
GorillaDesk
| Tier | Price | Users |
|---|---|---|
| Basic | $49/mo | 1 user |
| Pro | $99/mo | Multiple users |
What's included: Scheduling, invoicing, route optimization, basic reporting.
Hidden costs: Per-user scaling on some features.
Best for: Pest control companies and solo operators just getting off spreadsheets.
Kickserv
| Tier | Price | Users |
|---|---|---|
| Free | $0 | 2 users |
| Starter | $47/mo | 5 users |
| Business | $95/mo | 10 users |
| Premium | $239/mo | Unlimited users |
What's included: Scheduling, work orders, invoicing, basic reporting.
Hidden costs: No AI features at any tier.
Best for: Budget-conscious small teams wanting basic scheduling.
Service Fusion
| Tier | Price | Users |
|---|---|---|
| Starter | $166/mo | Unlimited |
| Plus | $251/mo | Unlimited |
| Pro | $339/mo | Unlimited |
What's included: Scheduling, dispatch, GPS tracking, invoicing, unlimited users.
Hidden costs: No AI voice or dispatch optimization at any tier.
Best for: Teams with large office staff where unlimited users matter more than AI features.
mHelpDesk
| Tier | Price | Notes |
|---|---|---|
| All tiers | $169+/mo | Contact for larger team pricing |
What's included: Scheduling, work orders, invoicing, basic customer portal.
Hidden costs: Limited customization without premium plans.
Best for: Small businesses wanting basic all-in-one software at accessible pricing.
ServiceM8
| Tier | Price | Jobs/mo |
|---|---|---|
| Free | $0 | 20 jobs |
| Starter | $29/mo | 50 jobs |
| Growing | $49/mo | 150 jobs |
| Premium | $79/mo | Unlimited |
What's included: Job management, quoting, invoicing, scheduling.
Hidden costs: Job-based pricing escalates unpredictably for high-volume operations. Australia-optimized — limited US support.
Best for: Australian contractors and very small US operations with low job volume.
Total Cost of Ownership: 12-Month Comparison
For a 5-technician HVAC company, here is what 12 months actually costs:
| Platform | Monthly Fee | Implementation | Year 1 Total |
|---|---|---|---|
| Exoserva (Growth) | $1,999 | $0 signup setup | $23,988 |
| ServiceTitan | ~$1,990 | $15,000+ | $38,880+ |
| Jobber Grow | $349 | $0 | $4,188 |
| Service Fusion Pro | $339 | $0 | $4,068 |
| FieldEdge | ~$750–1,500 | $5,000+ | $14,000–23,000 |
| simPRO | ~$750–1,250 | $10,000+ | $19,000–25,000 |
Five technicians plus office staff puts Exoserva on the Growth plan (up to 25 employees). If your whole company is five people or fewer, the Wedge plan ($499/month with no setup fee) brings twelve monthly base payments to $5,988. These Exoserva totals cover twelve monthly base payments; taxes and usage charges are additional. Compare current vendor quotes for your required features and employee count before deciding. The simPRO range shown above overlaps the Growth base total. Whether AI produces enough additional collected revenue to cover your costs depends on your own operation — use actual results rather than an assumed payback period.
What to Watch For: Hidden Costs
Implementation fees — Enterprise platforms (ServiceTitan, simPRO, Zuper) often require $5,000–25,000+ in professional services for initial setup. This is rarely mentioned in pricing pages.
Annual contracts — ServiceTitan, FieldEdge, and simPRO commonly require 1-year commitments. Cancelling early costs money.
Feature gating — Housecall Pro, FieldPulse, and others lock important features behind higher-tier plans. The advertised starting price does not include everything you need.
Add-on modules — ServiceTitan charges extra for marketing automation, customer financing, and phone integration. What looks like $250/tech/month becomes $398+/tech/month.
Per-job limits — ServiceM8's job-based pricing escalates as your volume grows, making it unpredictable for busy seasons.
Frequently Asked Questions
What is the cheapest field service software?
ServiceM8 (free tier), Kickserv ($47/month), and GorillaDesk ($49/month) are the lowest-cost options. Each works for solo operators with basic needs. None include AI capabilities.
What field service software gives the best value at $200/month?
At that budget, Service Fusion Starter ($166/month flat, unlimited users) and Jobber Connect ($169/month, up to 5 users) are the strongest options, depending on team size. Neither includes AI voice or AI dispatch. Exoserva, which includes both on every plan, starts above that budget at $499/month for up to 5 employees.
Why is Exoserva more expensive than Jobber or GorillaDesk?
The price difference reflects the AI capabilities included in every Exoserva plan: the AI voice receptionist (answers calls 24/7) and AI dispatch optimization. These capabilities are not available on lower-cost platforms at any price tier. Whether they pay for themselves depends on your plan and your numbers: on the $499 Wedge plan, a handful of additional booked calls per month can cover the gap; on larger plans, compare the difference against your own missed-call volume and average ticket.
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